Terms and Conditions

Terms and conditions

Roo Lagoon Homestead Terms and conditions

CREDIT CARDS

We accept Visa and master card and Paypal payments.

We take a copy of your credit card details on your arrival if we do not already have it .

Arrival and Departure Times for your accommodation
Roo Lagoon Homestead will be available from 2.00pm on the first day of your stay – check out time is 10.00am on your departure day unless alternative arrangements have been negotiated.
Cancellation and Damage Policy
Cancellations made 30 days or more from the arrival date will incur a $100 cancellation fee. This fee however may be used towards re-booking at a future date.
Cancellations made less than 30 days prior to the arrival date will incur the full period charge including any deposits already paid.
Any wilful or reckless loss or damage will be debited to you credit card account and will be taken via credit card details which have been provided when placing the reservation.
Roo Lagoon Homestead is a non-smoking indoors area.
Guests are welcome to smoke outdoors on the homestead deck.
If it is determined there is evidence of smoking in the Roo Lagoon Homestead inside , we reserve the right to apply a minimum cleaning fee of $200 which will be charged to the guests account via the credit card details quoted at the time of booking.
Travel Insurance
It is recommend you purchase travel insurance to cover unexpected situations requiring cancellation of bookings and in particular it is recommended that you take out travel insurance when booking your ferry crossing with Kangaroo Island Sealink. On a small number of occasions, scheduled ferry crossings have had to be cancelled due to inclement weather conditions, mostly during the winter periods June, July & August.
Kangaroo Island Sealink ferry crossing information
Kangaroo Island Sealink has provided a very reliable ferry service to and from the Island for over 20 years with their ferries “The Sealion 2000” and “The Spirit of Kangaroo Island”.

In windy and rough weather a decision can be made to cancel a ferry service at times. It is cancelled only in the best interests of customer, staff & vessel safety. This will only usually occur in the winter months of June, July & August if at all, and is usually for 1 to 2 days.
Travel insurance is advised to cover the above situation.
Air Travel
There is only Regional Express Airlines commonly referred to as REX for airline travel to Kangaroo Island.
Car Hire
Cars are available for hire and can be picked up from the Airport if arranged.